Terms & conditions
These terms and conditions apply to the supply of all goods sold by INK POWER Limited to the customer, unless otherwise agreed in writing by the company.
Prices, Specifications and Policies
All prices are in New Zealand Dollars ($NZ) and includes Goods and Services Tax (GST). To help GST registered companies we also display GST exclusive prices. INK POWER Limited reserves the right to update prices, specifications and policies at any time without notice. We make great efforts to ensure the prices and specifications of our goods are as accurate and as up to date as possible. However, mistakes do happen and given the nature of the goods we supply, the availability, price or specifications of goods can change frequently. We therefore accept no liability should any of the goods be unavailable or if prices differ from those presented on this web site. We will notify you if you purchased goods from us and the pricing or availability has changed. All cartridges listed are for printers sold in New Zealand unless otherwise stated.
Yield rates for Consumables are meant for guidance purposes only and should only be used on that basis. For more accurate yield rates, please double check the manufacturer's specifications.
Freight and Delivery
We believe we have the lowest overall prices in New Zealand, and to further enhance our reputation as NZ's best value web site we do not charge for freight within New Zealand on all orders that include Inkjet or Toner cartridges, except bulk papers. Overseas orders, where accepted, are charged freight based on actual cost.
INK POWER Limited prides itself on delivering goods to you as fast as possible but it cannot be responsible for any loss whatsoever sustained by the customer for delay in delivery. All items are sent by courier unless otherwise stated. Dates given for shipment or delivery are for guideline purposes only but are not to be treated as a condition of sale.
14-Day Money Back Guarantee
You can order from INK POWER Limited with complete confidence. If for any reason you are not completely satisfied, just return the goods within 14 days of purchase. Note the goods must be unopened with the original packaging in pristine condition. We will refund your original purchase price (excluding handling and shipping charges), or we will replace your order - it's your choice. Please include a copy of your invoice if requested.
Return and Credit Policy
We will provide a full refund for any product that is returned unopened and in original condition within 14 days for any reason whatsoever. For any returns after this time, please contact INK POWER. In most cases we are able to provide a credit although a restocking fee may apply.
All claims for short shipments or damage must be made no later than 14 days from shipment date. All requests for proof of delivery must be received within 90 days of purchase date. Requests for return authorisation is required on all items returned beyond the 14-day money back period. To process a credit claim or return, call us on 09 489 7329 and we will be happy to help you. Note a Claim for non-delivery by the Courier will sometimes require a Statutory Declaration to be completed for the Claim to be accepted - this is a requirement of our Courier Company.
Unless otherwise stated, all products have a warranty of 12 months from Purchase date or 6 months from Installation date.
Consumer Guarantees Act
If the goods have been acquired for business purposes, the terms of the Consumer Guarantees Act 1993 shall not apply. In these circumstances the only warrant offered by INK POWER Limited (express or implied, statutory or otherwise) is the manufacturer's warranty accompanying the goods, and in no event shall the liability for direct or consequential damages exceed the price paid for the goods.
Risk and Ownership of the Goods
Risk in the goods shall pass to the customer upon delivery to the customer or to the address specified by the customer. If a carrier is used to effect delivery, delivery to the carrier shall constitute delivery to the customer, and all claims for goods damaged in transit shall be made to the carrier immediately after the delivery of the goods to the customer.
Pending cleared payment in full of all monies due under this contract or in respect of any other monies owed by you to INK POWER Limited the goods shall remain the sole and absolute property of INK POWER Limited as legal and equitable owner.
Privacy Act / Collection of Overdue Monies
As INK POWER Limited may use a credit agency to check your credit details you agree and acknowledge that per the Privacy Act 1993 all personal information supplied by you may be used or held for the purpose of obtaining credit reports, character references or credit statements to assess your credit worthiness.
You agree that you will upon demand pay all of INK POWER Limited Collection expenses, including Collection Agency fees and Commissions and all Solicitor and legal costs in the collection of all overdue monies. INK POWER Limited reserves the right to charge 2% interest per month on any overdue monies.
Retail Stores - Security Policy
We operate Crime Prevention Cameras in our retail stores. We record images and video of people entering our store. These will be used for security purposes, including reporting crimes to the Police. We will also publish images and video of people who steal or commit other crimes on our premises.